Unemployment claim issues continue: KDOL offers how to troubleshoot, warns about new phishing scam


UPDATE: The Kansas Department of Labor says it is aware of some issues unemployment claimants are having as they try to register and access the new KDOL login system.

Wednesday afternoon, the KDOL sent out a social media post asking people to try these troubleshooting options before calling the contact center:

  • Please use Safari, Internet Explorer or Firefox. Some users experience errors when using Google Chrome or Microsoft Edge.
  • If possible, we recommend accessing the site on a desktop. When using a mobile device, use Safari or Firefox.
  • Multiple claimants cannot register with the same email address. Make sure you are using an email unique to only you.
  • If you have received the verification email, do not click the button more than once and do not forward the email. Either of these actions will deem that link void.
  • If you are still having issues after trying these troubleshooting options, please call the KDOL Unemployment Contact Center at 1-800-292-6333. If you failed the identity verification, please call the LexusNexus Help Center at 1-800-343-2778.

TOPEKA, Kan. (KSNW) – The Kansas Department of Labor’s website is back online after being down for those who needed to file for unemployment benefits.

Thousands of fraudulent unemployment claims prompted the state to shut down its processing system this weekend as anti-fraud protections were installed.

KSN News received several messages from claimants saying they were not able to get into their accounts.

The department said they have heard from many claimants who believe they can use their existing credentials to log in. However, they need to create new credentials following the how-to guide. (See document below). Page two of the guide will help explain the process. The department said it is to ensure claimants can prove who they are and keep fraudsters out.

“A lot of bad people are out there taking advantage of other people’s misery during this process and trying to enrich themselves,” cybersecurity expert Aaron Crawford said. “This is going to help the department of labor to quickly identify this, remove it out of the stack, not waste time.”

When someone files an unemployment claim, the system will scan the information that is inputted to see if any of it is false or does not add up, and will flag it for the department’s staff to investigate, according to Crawford. This will drastically quicken the claim process, as the staff will not have to go through each individual claim manually.

To date, the department of labor has stopped more than 250,000 fraudulent claims from being paid out.

Here is the latest data from the Kansas Department of Labor (as of 5:00 p.m. Feb. 2, 2021)

Total claimants attempting authentication:28,215
Those claimants who were proofed/approved:15,709
Those who have failed their ID proofing and would need to do it again/get help:2,440
Those who experienced an error of some sort 189 as of 2 p.m.
In terms of BOTS and fraudulent login attempts:More than 390,000

KDOL advised that every claimant will need to set up new user credentials. This is part of the system to ensure claimants can prove they are who they are, and keep the fraudsters out. Page two in the how-to guide will help claimants begin this process.

KDOL said they have heard many claimants believe they can use their existing credentials to log in. But that’s not the case. Claimants need to create new credentials following the how-to guide.

Late Wednesday afternoon, KDOL alerted Kansans about a phishing scam. KDOL warned, “Please be aware that a fraudulent SMS phishing attempt is being distributed. This is not from the Kansas Department of Labor and no links should be clicked. If you receive a text like this, please delete it immediately.

The text message may look something like either of these:

KDOL reminded claimants that it will not ask anyone to validate their purchase history or provide credit history information over text message or email.

KDOL said they are working with law enforcement and is investigating these fraudulent texts. Kansas, along with every other state, is seeing a spike in Identity Theft related to Unemployment Claims.

KDOL said it has seen an uptick in phishing scams by fraudsters due to the recent security and identity verification measures that KDOL has implemented.

If you or somebody you know has been the victim of this scam, please report it at www.ReportFraud.ks.gov.

Copyright 2021 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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