‘Microsoft scam’ costs Wichita woman $100K


WICHITA, Kan. (KSNW) — The Sedgwick County District Attorney’s Office said a scam, using the name Microsoft, cost a Wichita woman in her 70s $100,000 from July to September.

The office said a woman received a message on her computer, which included a phone number, and she decided to call it.

The person who answered the call told the woman that her Social Security number had been compromised and for security reasons, she needed to transfer money out of her bank account. The caller said Microsoft would “clean” her computer of the virus. She was also told that others were listening in on her phone calls.

As instructed, the woman went to her bank and, when the teller asked why she wanted to withdraw such large sums from her account, the woman responded, “These are investments for my family.” The woman later told a consumer protection investigator that the person on the phone had recommended she use the “investments” explanation if anyone at the bank questioned her about the withdrawals. She then transferred the money to accounts at the direction of the purported Microsoft “engineer.”

Investigators with the Sedgwick County District Attorney’s Office are in the process of trying to recover the money.

The “Microsoft Scam” as it has come to be known has been around since 2009. The Sedgwick County District Attorney’s Office does not want anyone else to fall into this trap.

FBI List | Common scams and crimes

Microsoft’s security page has the following information.

“Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your “issue” fixed, it’s better to be safe and not click any links or provide any personal information.

Never call the number provided in the error message. Real Microsoft error messages never include a phone number to call.”



1. Never send money via gift card or wire transfer to someone you have never met face-to-face. Seriously, just don’t ever do it. If they ask you to use wire transfer, a prepaid debit card, or a gift card, those cannot be traced and are as good as cash. Chances are, you won’t see your money again.  See the FTC video on how scammers try to convince you to pay.  If someone is trying to convince you to pay this way, stop, get off the phone or the computer, and file a complaint with the Federal Trade Commission (FTC). Report the activity to BBB Scam Tracker

2. Avoid clicking on links or opening attachments in unsolicited emails. Links, if clicked, will download malware onto your computer, smartphone, tablet or whatever electronic device you’re using at the time allowing cyberthieves to steal your identity. Be cautious even with an email that looks familiar; it could be fake. Instead, delete it if looks unfamiliar and block the sender.

3. Don’t believe everything you see. Scammers are great at mimicking official seals, fonts, and other details. Just because a website or email looks official does not mean that it is. Caller ID is commonly faked.

4. Double check your online purchase is secure before checking out. Look for the “https” in the URL (the extra s is for “secure”) and a small lock icon on the address bar. Better yet, before shopping on the website, make certain you are on the site you intended to visit. Check out the company first at BBB.org. Read reviews about the quality of the merchandise, and make sure you are not buying cheap and/or counterfeit goods. Look for a brick-and-mortar address listing on the website itself and a working phone number. Take an extra step and call the number if it is a business you are not familiar with.

5. Use extreme caution when dealing with anyone you’ve met online. Scammers use dating websites, Craigslist, social media, and many other sites to reach potential targets. They can quickly feel like a friend or even a romantic partner, but that is part of the con for you to trust them.

6. Never share personally identifiable information with someone who has contacted you unsolicited, whether it’s over the phone, by email, on social media, even at your front door. This includes banking and credit card information, your birthdate, and Social Security/Social Insurance numbers.

7. Resist the pressure to act immediately. Shady actors typically try to make you think something is scarce or a limited time offer. They want to push victims to make a decision right now before even thinking through, asking family members, friends or a financial advisors. Sometimes, they’ll advise avoiding contacting anyone and to just trust them. While high-pressure sales tactics are also used by some legitimate businesses, it typically isn’t a good idea to make an important decision quickly.

8. Use secure and traceable transactions.  Do not pay by wire transfer, prepaid money card, gift card, or other non-traditional payment method (see number one above). Say no to cash-only deals, high-pressure sales tactics, high upfront payments, overpayments, and handshake deals without a contract. Read all of the small print on the contract and make sure to understand what the terms are.

9. Whenever possible, work with local businesses.  Ask that they have proper identification, licensing, and insurance, especially contractors who will be coming into your home or anyone dealing with your money or sensitive information. Review Business Profiles at BBB.org to see what other people have experienced.

10. Be cautious about what you share on social media.  Consider only connecting with people you already know. Check the privacy settings on all social media and online accounts. Imposters often get information about their targets from their online interactions and can make themselves sound like a friend or family member because they know so much about you. Then, update and change passwords to passphrases on a regular basis on all online accounts.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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