KANSAS CITY, Mo. (WDAF) – Evergy is warning customers that scammers are impersonating its workers.
The power company said it’s received reports of people calling customers and demanding immediate payment to avoid service disconnection. The people claim to be with the company, but Evergy said they are scammers.
Evergy reminded customers that it will never disconnect service the same day it requests payment for a past-due bill. The company also said they won’t ask a customer to pay with a pre-paid debit card.
HOW TO SOLVE IT AND AVOID GETTING SCAMMED
The company said there are several ways to easily verify if an individual is from Evergy:
- Ask to see company identification
- Call the Customer Contact Center before providing any information, including your Every account number or banking information
- View your account status online before giving anyone personal information
Evergy also said employees are required to carry Evergy employee identification. For a service appointment, they may be driving an Evergy vehicle or wearing Evergy branded clothing. Evergy does not perform door-to-door sales, and employees will rarely need to enter your home.
The company said it’s experienced increased reports of scams throughout the COVID-19 pandemic. If you feel like you’ve been scammed, report it to police.