United Way 211 call center breaks record


WICHITA, Kan. (KSNW) – The United Way of the Plains’ 211 call center broke 100,000 calls in 2020 on Thursday.

The 24/7 helpline is set up for help related to the recession, unemployment and community health crisis.

A staff member reports the call center took 50,001 calls all of last year. The call center reported 100,140 calls this year as of yesterday.

Over 53,500 inquiries were COVID-19 related.

“When Kansans face their worst moments, we’re here to help,” a Facebook post reads.

The helpline is available 24/7 across the state of Kansas. Translation services are available for non-English calls.


Copyright 2020 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Download the KSN News App and stay up-to-date wherever you are. You can even watch KSN News live for free!
Click here to get the app
Get it in the App store
Get it in the Google Play store

3 Day Forecast

KSN Storm Track 3 Weather

Trending Stories