SEDGWICK COUNTY, Kan. (KSNW) – Sedgwick County says some 911 calls were not getting through to emergency operators Sunday morning.
According to Sedgwick County, AT&T was doing work on the state system in Kansas Saturday night which impacted incoming calls to 911 in Sedgwick County.
Originally, both Sedgwick County and Shawnee County were told their operations would not be impacted, according to Sedgwick County 911 leaders.
“It was around 2:30 a.m. (Sunday) that we were made aware calls were not getting to us,” said Sedgwick County Emergency Communications Director Elora Forshee.
Forshee said communications received a call through its administrative line of the issue. After testing, emergency communication personnel found that people were not getting an answer when calling 911 and were not getting through.
“We then flip a switch to get backup on, and it’s a quick process to activate,” said Forshee.
Forshee also said AT&T told the county that testing was happening, but the testing was not expected to impact incoming calls.
Forshee said they do not have a time of how long the system was not putting through 911 calls. The AT&T scheduled maintenance was to begin at midnight and last until 6 a.m. Sunday.
According to Sedgwick County, once their 911 emergency communications were aware of the situation, about 2:30 a.m. and then staff logged into the backup phones and started taking inbound calls that were re-routed to that number.
The length of time that 911 calls were not getting through to the Sedgwick County phone system is unknown.
Shawnee County also experienced the same outage as Sedgwick County.
Forshee is trying to get more information from AT&T and the Coordinating Council.
Forshee is also still trying to determine if operators were receiving 911 text.
Sedgwick County officials say moving forward, they plan to move calls to their internal backup system through the duration of the AT&T maintenance periods.
Sedgwick County will provide an update when they know more about why this happened.